Terms of purchase

1. About Alcove
Organization number: 199102010809 Alexis Mammis (Alcove) The company is based in Stockholm. The company's postal address is Sickla allé 5. If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.

2. Ordering
When you complete your order, an order confirmation will be sent to your email address. The confirmation contains all details about products, prices, billing, and delivery address. If there is any error in the order confirmation, you should immediately contact us via email at [email protected].

3. Delivery
Our normal delivery times are 3-6 days. Note! Orders placed on weekends will be shipped no earlier than the following Monday. If delivery delays occur (without us notifying you of a longer delivery time), you should contact us at [email protected].

4. Prices
All prices in the store are stated in SEK. The company is currently not VAT-registered, and the prices do not include 25% VAT. You can read more about VAT here: https://www.verksamt.se/starta/skatter-och-avgifter/momsWe reserve the right to change prices due to supplier price changes, printing errors in the price list, and incorrect prices due to incorrect information, and we reserve the right to adjust the price.

5. Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you receive an item you have ordered.

5.1 Exercising Your Right of Withdrawal:
You must notify us that you wish to withdraw. The message should be sent to us at [email protected]. In your message, your name, address, email address, order number, and which items the return applies to should be clearly stated. You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notice. You are responsible for return shipping, delivery, and condition of the products upon return; the products should therefore be sent well-packaged and in their original packaging. We reserve the right to deduct an amount equivalent to the depreciation of the product compared to its original value in the case of a used or damaged product.

5.2 The Right of Withdrawal Does Not Apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you. Products that are of the nature of sealed audio or video recordings and where the seal has been broken by you. Custom-made products that have been tailored specifically for you or have a clear personal touch according to your wishes. Services that have been fully completed, where you have expressly agreed that the service will start without the right of withdrawal. Goods that can quickly deteriorate, such as food. Single issues of newspapers or magazines.

For more about the statutory right of withdrawal, see here: https://www.hallakonsument.se/en/articles/right-of-withdrawal/

6. Complaints and Grievances
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the error free of charge in accordance with current consumer protection legislation. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect has been discovered.

6.1 How to Make a Complaint:
Any errors and defects should always be reported to [email protected] where you provide your name, address, email address, order number, and a description of the error. If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We cover return shipping for approved complaints. We reserve the right to deny a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. For complaints, we follow guidelines from the National Board for Consumer Disputes, see arn.se.

7. Limitation of Liability
We take no responsibility for indirect damages that may arise due to the product. We accept no responsibility for delays/errors due to circumstances outside the company’s current control (Force Majeure). These circumstances can include labor disputes, fire, war, government decisions, reduced or absent delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

8. Product Information
We reserve the right for any printing errors on this website as well as out-of-stock products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on screen, photo quality, and resolution. We always try to expose the products as accurately as possible.

9. Information About Cookies
According to the Electronic Information Act, visitors to a website must receive information about cookies used for privacy purposes. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you visit asks to save on your computer to provide access to various functions. It is possible to set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority’s website.

10. Personal Data
By shopping at Alcove, you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis. Alcove is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to handle your order and in cases where you have requested newsletters or promotional offers - to adapt marketing to your individual needs. The following information is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is Personal Data?
Personal data is any information that can directly or indirectly be attributed to a natural person.

10.2 What Data Do We Store?
To manage your order and answer questions related to your order (customer service), we store your first name, last name, address, phone number, email address, IP address, and purchase history. Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, accounting laws.

10.3 Legal Basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar communications are carried out with your consent.

10.4 What Data Is Shared and For What Purpose?

10.4.1 Payment Provider
When completing a purchase, information is shared with our payment provider. The information stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, the personal identification number is also stored with the payment provider. The information is saved to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna

10.4.2 Shipping Company
To deliver your orders and complete our agreement, we need to share specific information with the shipping company. The information shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we collaborate with are: Postnord.

10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use [Newsletter Provider] for sending newsletters.

10.5 Right of Access
You have the right to receive a copy of all information we hold about you. Extracts are delivered electronically in a readable format.

10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.

10.7 Right to Be Forgotten
You can request that the information about you be deleted at any time. There are few exceptions to the right to deletion, such as if it must be retained to fulfill a legal obligation (for example, under accounting laws).

10.8 Data Protection Officer
Alcove is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

10.9 How We Protect Your Personal Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information like personal data and passwords. We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.

11. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

12. Dispute and Choice of Law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. Residents of another EU country than Sweden can file complaints online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr. In case of a dispute regarding the interpretation or application of these general terms and conditions, Swedish law shall apply.

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